shipping policy

At 3bearscoffee, we are committed to delivering the freshest coffee beans to our customers as quickly as possible. Our goal is to process and ship all orders within 1-2 business days.

Domestic Shipping

• We offer free standard shipping on all domestic orders within Australia.
• Standard shipping usually takes 3-7 business days for delivery.
• Express shipping is available for an additional fee and usually takes 1-2 business days for delivery.

International Shipping

• We ship to most countries worldwide.
• International shipping rates and delivery times will vary depending on the destination.
• Customers are responsible for any customs duties and taxes that may apply in their country.

Order Tracking

• An email with a tracking number will be sent to the customer once their order has been shipped.
• Customers can track their order by visiting the carrier's website and entering the tracking number.

Shipping Delays

• In the event of shipping delays, we will do our best to keep our customers informed and provide updates on the status of their order.
• 3bearscoffee is not responsible for any shipping delays caused by the carrier or by circumstances outside of our control.

Returns and Refunds

• If a customer is not satisfied with their order, they can return it for a full refund within 30 days of receiving their shipment.
• Returns should be sent to the address provided with the original order.
• The customer is responsible for the cost of return shipping.

If you have any questions or concerns about our shipping policy, please contact us at linawei001@Hotmail.com and we will be happy to assist you.